CART Online Waiting and Hospitality Course
Course certificate valid for 3 years
Internationally accredited training
£9.99 for an individual course
£6.49 for 10 or more
£4.99 for orders of 50 or over
Online training by HSEDocs.
This course is designed for personnel working in the hospitality industry, providing a solid foundation in both verbal and non-verbal communication skills. Participants will learn essential techniques to effectively engage with customers in various situations, enhancing their ability to build rapport, understand customer needs, and resolve issues efficiently.
This course is accredited and certified by OTAVS.
Online Training Accreditation & Verification Service
Course duration: Between 1 and 2 hrs depending on learning speed.
Course format: Three video training modules, with a multiple-choice section at the end of each module.
Entry Requirements: Anyone can complete this Waiting and Hospitality Course, whether they have previous experience or not.
This course is designed to cultivate a comprehensive understanding of effective communication, customer service, and the essential elements of hospitality, all aimed at creating a lasting impression through exceptional service.
Mastering effective communication is crucial for waiting staff as it significantly influences the overall dining experience. This includes not only the ability to articulate menu items and specials clearly but also to actively listen to customer needs and respond appropriately. The impact of such interactions extends beyond mere customer satisfaction; it enhances operational efficiency and plays a vital role in the restaurant’s overall success. By equipping waiting staff with these skills, we aim to elevate the standard of service that diners expect and deserve.
All successful candidates are entered on the national training register, and employers or others can verify certificates to prove they are genuine by clicking Validate a Certificate and typing in the certificate number.
Course Overview
Teaching FOH staff essential techniques to enhance a customer's experience and resolve disputes.
The learning topics covered in this course include:
- Verbal communication skills.
- Non-verbal communication skills.
- Customer service and hospitality.
- Dispute resolution.
- Providing personalised service.
This course provides an in-depth examination of both verbal and non-verbal communication strategies essential for effective customer engagement. It highlights the significance of clarity and appropriate tone in spoken interactions, as well as the impact of body language, facial expressions, and gestures in message delivery. Furthermore, the course offers a thorough exploration of active listening skills, teaching participants to engage with customers by demonstrating understanding and empathy.
This training covers the key components of customer service and hospitality, showing a comprehensive overview of the guest interaction process. It starts with the initial greeting, highlighting how introductions can help establish a welcoming environment. The course continues by focusing on attentive service and observation skills, instructing participants on anticipating guest needs and providing personalised service. It also teaches techniques for managing and resolving complex situations to ensure all guests receive appropriate attention and support.
A sample of some customers we're proud to train
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