Online Wait Staff and Hospitality Course
Course last updated: June 2026
Course certificate valid for 3 years
Internationally accredited training
Course duration: 1 hr 20 mins
Download your wait staff and hospitality training certificate as soon as you’ve completed the online course.
This course has been assured and assessed for quality, content and delivery by OTAVS
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Course format: Three video training modules, with a multiple-choice section at the end of each module.
Entry Requirements: Anyone can complete this Wait Staff and Hospitality Course, whether they have previous experience or not.
The document is a three-module training course for wait staff and hospitality staff.
- Module 1 covers effective verbal and non-verbal communication, positive body language, active listening, teamwork with kitchen and bar staff, and resolving misunderstandings.
- Module 2 focuses on customer service: welcoming and seating guests, building rapport, managing expectations and special requests, and handling complaints calmly and professionally.
- Module 3 develops practical service skills, including accurate order-taking, appropriate upselling, safe and efficient serving, secure payment processing, cleanliness and correct table presentation.
The central message is that exceptional hospitality combines communication, empathy, technical competence, attention to detail and cleanliness. Together, these skills create memorable experiences, encourage customer loyalty and support the establishment’s reputation and success.
A sample of some customers we're proud to train
Teams across the UK use HSEDocs for practical workplace training and recognised certificates.
