How to Handle a Disclosure of Abuse

              

How to Handle a Disclosure of Abuse

When someone tells you they've experienced abuse, it's a sensitive situation that requires care and kindness. Whether the person is a child or an adult, your main goal should be to keep them safe and make sure they feel supported. Here are some straightforward steps to follow:

• Listen Carefully: Stay calm and focused on the person talking. Your calmness can help them feel comfortable and less anxious. Make eye contact and show them you’re listening without interrupting.
• Offer Reassurance: Let them know that it’s brave of them to speak up. Encourage them by saying it’s not their fault and that you believe them. Phrases like “I believe you, and I’m here to help” can be very comforting.
• Be Honest About Confidentiality: Explain that while you want to help, you may need to share what they've told you with others, such as professionals who can provide support. Make sure they understand this is for their safety and the safety of others.
• Ask Open Questions: Use questions that require more than just a yes or no answer. For example, you can ask, “Can you tell me more about what happened?” This gives them the chance to share more details in their own way.
• Don’t Investigate: Avoid digging deeper into their story or challenging them on details; instead, let them speak as much or as little as they want. Pushing for more information can be hurtful.
• Write It Down: As soon as you can after the conversation, jot down what they said. Use their words where possible and include the date and time. Keeping accurate notes is important for any next steps.
• Report It: You need to quickly inform the right people, such as a designated person in your organisation or local authorities. Follow any specific reporting procedures that are in place.
• Ensuring Immediate Safety: If you think the person is in immediate danger, don’t hesitate to call emergency services. The safety of the person is the most important thing.

Things to Avoid

• Don’t Show Shock: Keep a calm expression no matter what they say. Showing surprise can make them feel guilty or ashamed.
• Avoid False Reassurances: Don't promise that everything will be okay or that you can fix everything. It's better to focus on being supportive in the moment.
• Steer Clear of Leading Questions: Don’t ask questions that hint at a specific answer; instead, let them tell their story as they remember it.

If someone has disclosed abuse to you, the next step is to reach out to a professional who specialises in safeguarding. Getting the right support early on can really help the person in need.